Visitor
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1 Message
Disappearing DVR recordings
I have had some of my favorite movies disappear from my DVR recordings. Storage shows 63%. Ghost, Godfather 2 are just two of many. I’m being charged for extended recording space so I should have room left. Can anything be done to get these back or protect my other recordings?
ccRuben
Retired Employee
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729 Messages
2 years ago
Hello, thank you for taking the time to reach out about this. Please send us a direct message, we will be happy to help you. Here are the steps on how to send a DM.
To send a "Direct Messager" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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