Contributor
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20 Messages
Deleted scheduled recordings keep coming back
I set our DVR to record all Olympics shows as a series, with the idea that I would delet the ones that we don't want to batch.
The recordings for channels PRIS1 and PRIS2 keep coming back after I delete them, no matter how many times I delete them. (The other channels are working correctly.)
What is causing this?
user_6q2w3e
Contributor
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20 Messages
2 months ago
"delete the ones that we don't want to watch"
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westwayneguy88888
Contributor
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93 Messages
2 months ago
go into the menu and look for the sync function, that will rid the listing of those pesky programs
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user_7n695l
8 Messages
2 months ago
Just wanted to let you know you're not alone and it's happening to me too. At first I thought I was just going crazy. I wish there was a way to set where I never recorded anything on those two channels.
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XfinityThomasD
Official Employee
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837 Messages
2 months ago
@user_6q2w3e Thanks for taking the time to post on our Community Forums. Have you already tried using the Xfinity app or visiting our website to run the troubleshooting diagnostics on your TV box? There may be a correction that the system can help with there as well. From the home screen, select Services, and under TV & Streaming, select Troubleshoot with a dropdown of common issues.
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user_6vl0tl
2 Messages
1 month ago
I am having this exact issue as well.
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user_o4bijx
1 Message
1 month ago
Same here! Very frustrating.
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user_pld5d4
1 Message
1 month ago
Having the same issue. We hit onlyNBC and it is recording on different channels. Now we have over 732 series. Xfinity has identified each individual event. What the Heck! How to delete all without going in to each event?? Frustrated
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jindig
Regular Visitor
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9 Messages
1 month ago
Same here, this is a nightmare
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user_oadvr8
1 Message
1 month ago
We are having a similar issue. Set it to record the opening ceremonies and clicked record series and now my scheduled recordings list has hundreds and hundreds of listings that can only be deleted individually and even that doesn’t seem to stick. We want to cancel the whole series recording, but there is no way to do so. This is not an individual box issue, Xfinity.
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user_fbeop7
1 Message
1 month ago
Same here. I've deleted scheduled recordings multiple times, but they keep recording regardless. Tried deleting them through the app and on the TV with no luck. At this point I don't want to watch the Olympics and am setting a reminder alarm to delete the Olympic recording's every few hours.
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user_fubyj6
2 Messages
1 month ago
I'm glad to know it's not just me but completely frustrated with Xfinity. I spent an hour deleting 400+ recordings last night because 1. It won't let you delete ALL future recordings and 2. I don't want to watch every minute of the Olympics. Then woke up this morning for ALL of the recordings to show as scheduled again. Seems like Xfinity set this up to try and force us all to have to upgrade our DVR plans. And yes, I've tried a system refresh and trouble shooting. Nothing has worked.
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user_hvyj3g
3 Messages
1 month ago
Same issue.. wanted to record nbc and like you all said I now have hundreds of scheduled recordings that won’t accept delete future recordings… manual deleting them to have them appear again is frustrating
hey xfinity, tell us how we can cancel ALL Olympic recordings at once
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user_fubyj6
2 Messages
1 month ago
I’ve been on the phone for 30 minutes now and the rep has no clue. I’ve pointed out that clearly this is a system issue due to this thread but nobody seems aware of it.
@xfinity you need to do something
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user_y08s7m
4 Messages
1 month ago
Yes, nightmare. I set it to record NBC and there are hundreds of PRIS1 and 2 recordings scheduled that ignore “delete future recordings.” Here I sit, cancelling scheduled recordings one by one. Xfinity, how can we turn off the series recording? Please? Thank you.
(edited)
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user_hvyj3g
3 Messages
1 month ago
This is ridiculous. Even programs I manually deleted last night came back this morning and recorded … Hundreds of recordings scheduled.
xfinity, you need to figure out how to cancel this series!
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