Deleted scheduled recordings keep coming back

@westwayneguy88888​ I did that numerous times.  Unfortunately, it doesn't help.

Didn't help me either

@user_7n695l Thank you for reaching out to our community forum so we can investigate teh recordings that won't delete. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

Considering that it is only happening with events that are scheduled on these new channels PRIS1 and 2, I don't think it's something that needs to be troubleshooted on the box. I think there's something with those channels where they keep refreshing their content. I wish there was a way to tell it to never record anything on those two channels

I've tried a lot of different things, but none of them have helped.  I think there's something seriously wrong with how these new channels (PRIS1 & PRIS2) were set up by Xfinity.

The content may still be refreshing since the Olympics have not started yet. You can just set up what you would like to watch or view content on Peacock as well. In the meantime we will submit your feedback regarding what you are seeing. 

I see we have no answers yet.

I guess I'll be spending several hours each day deleting unwanted programs after they've been recorded, in order to avoid filling up the DVR and losing the programs that I do want to see.

same here.  on multiple channels.  it does not matter how many times i delete all future recordings - it is still recording. 

Good afternoon @user_6vl0tl, and happy Friday! We're sorry to hear that you are experiencing issues with your DVR recordings as well and assure you that you've reached the right team to help. How long has this issue been occurring? Is it happening to recordings on a specific channel or multiple channels?

To quote what I've already posted:

"I set our DVR to record all Olympics shows as a series, with the idea that I would delete the ones that we don't want to watch.

The recordings for channels PRIS1 and PRIS2 keep coming back after I delete them, no matter how many times I delete them.  (The other channels are working correctly.)"

It is only these two channels that I cannot successfully delete scheduled records for.  Unfortunately, that's literally hundreds of entries.

Based on the posts, I'm far from the only person who is having this problem with PRIS1 & PRIS2.

Same for me. It’s ANNOYING and sickening.

@user_o4bijx Thank you for letting us know about the scheduled recordings so we can help you find a resolution. Are you able to perform a system refresh and let me know if that helps? 

@XfinityEmilyB​ With this many people  experiencing the same issue, it’s not an “us” issue 

Did

1. system refresh, then

2. sync dvr

STILL no improvement.

i tried to delete recordings I don’t want. It just continually “un”cancels.

user_5fc905 thank you for bringing your experience with this issue to our attention. Have you already attempted to troubleshoot your video equipment?

And I learned this morning that even those events that I had marked to cancel ended up recording overnight so I woke up to a ton of stuff I didn't want, and had to sit there and delete. I'm going to just have to go in there periodically and delete whatever I don't want as it's recording or after the fact, before my DVR fills up. And here I thought this was going to be the easier option than searching for five different channels for the one type of event I actually want to watch

At least the actual recordings seem to stay deleted, unlike the scheduled recordings.

But the lack of help for this issue is very frustrating.

I am having the exact same issue and experience. I did the exact same thing (only set up a series recording on NBC) and got the same result (it set up more than 800 recordings on ALL channels) and the "delete all future recordings" option does NOT work no matter how many times I try on any of the individual event recordings. Xfinity chat has been beyond useless. 

AT least once a day (it's the only way I've found to reclaim the space used by deleted webDVR recordings).

We deleted all future recordings (of course they still appeared as scheduled recordings). As a last resort went to On Demand - Settings - System Restore. It worked!

I did a system refresh and then it let me cancel them but only one at a time.  It let me cancel the series on the Xfinity Stream app but it never showed up on the actual DVR.  One thing you can do is modify the series recording to only Keep One Episode on the Record Options and then it shouldn't fill the DVR. Xfinity needs to fix this. 

Hey @user_oadvr8, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Olympics recording content. I would be more than happy to offer my assistance looking into this further for you.

If you have a series of recordings scheduled you can view your scheduled recordings which should display future recording events. From here, you can quickly and easily view the scheduled recordings and cancel the events that you do not wish to record. 

You can also visit our Xfinity Stream App or web portal where you can also view your future recordings and cancel the recordings that way as well.

How do you “quickly and easily “ delete hundreds of recordings one by one?! This is ridiculous and very frustrating!

@XfinityDemitrius​ There are more than 800 recordings schedule. Recommending that we individually delete the recordings we don't want is completely impractical! Oh, and they keep coming back anyway!

I tried that at one point and it marked a whole bunch of stuff as deleted and yet I woke up and it had recorded anyway. I just give up and I resigned myself to the fact that I will be deleting items as they record for the next two weeks. Never again.

@user_7n695l This is not the experience we want for you. This is not how your services were intended to work. Lets troubleshoot this and find the isue and a permanent fix. Two weeks is too long to wake up and re-delete recordings. l would like to troubleshoot to resolve this for you. This way we can get a report started on this issue. 
Can you please direct message me your first and last name along with your full service address so that I can assist you further?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I did that already on July 19th, but I've done it again.

Truthfully, I'm expecting no help in this matter.

@XfinityKei​ I sent a direct message to support on Saturday 7/27/24. It is now Monday 7/29/24 and I have not received a response.

@theskiman​ Updating, still no response to my message sent 10 days ago regarding this issue.

Hi there @user_fubyj6. I am sorry to hear that you are having troubles with your DVR. You are in the right place and we are happy to assist you today.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Let me know if you have any questions.

Hello, @user_6q2w3e. Have you attempted the following steps?

1. Select Saved from the Main Menu.
2. Choose Scheduled.
3. Select a scheduled recording to cancel.
4. Select Record Options.
5. On the pop up, choose Cancel.
6. Select All future recordings.

@XfinityGabby​ This solution does NOT work. Selecting "all future recordings" does NOT cancel all future recordings--it does NOTHING.

THIS DOES NOT WORK!!

Thank you for reaching out to us @user_hvyj3g! Our engineers have identified an issue where some customers are seeing deleted recordings reappear in the recordings list. We apologize for any inconvenience or frustration that may have been caused by this issue, our engineers are working to get this issue resolved as soon as possible.

Same thing is happening to me. I exchanged a couple of boxes at the Xfinity store and now I have somebody else's series recording on my DVR box with no way of canceling the future episodes. It simply doesn't work I don't understand why Xfinity cannot wipe the boxes when they get returned before handing them out to their customers.