Deleted Recordings

Monday I activated Peacock. Went through the process, checked my account page and the subscription was there. Wile looking at my account, I checked Upcoming Charges and saw next months bill was almost $10. Thinking I was charged for peacock, I contacted support. this was my first interaction with the new AI support and I don't think it went well.

The "voice" checked my account and told I wasn't charged for Peacock, the $10 was for an increase in taxes and fees. It asked me if I wanted to try and lower my bill, I of course said yes. It went through asking me if I wanted to keep the same services, I said yes. It asked my what channels I watched. One I said was TBS, it repeated them back and said CBS instead. O.....k.

After checking, it came back and said they could lower my rate by $5, that's better than nothing I guess and it was done. Sometime during the day on Tuesday I go to watch something on DVR. On my DVR, most of my recordings were gone, there only five, all  recorded within the last five days, nothing in the deleted folder. Last time I looked at the DVR it was about 60% full. When I checked it Tuesday, it was 71%. I recorded an hour long show and it went up to 76%. It's about 15 hours of recordings, that should not be 76% full.

Did the "voice" reduce my DVR storage to lower my rate $5?

My suspicions were correct. My plan came with 150 hours of DVR storage, I guess that plan is no longer available and to reduce my rate $5 I only get 20 hours of recordings now. Unless of course I give them more money. Good job Comcast.