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Visitor

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4 Messages

Mon, Nov 29, 2021 4:32 AM

Delete purchased movies

How do I delete purchased movies

Official Employee

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265 Messages

2 m ago

Hello @user_df8540, thanks for reaching out for help on our forums! You've reached the right team to help and we can certainly assist with this concern. Have you already tried deleting the purchase in the saved tab on your X1 device? 

Visitor

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4 Messages

@XfinityNico I go to Saved, then to Purchases, and see the programs I have bought. I can find no way to delete them. I would have assumed it would be the same as deleting recorded programs, but is not, Thanks for any help you can provide.

Official Employee

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433 Messages

Good morning @user_df8540 and thank you so much for your response. The ability to delete purchases is a feature we are currently working on and hope to have implemented in the future. We apologize for any inconvenience and please let us know if there are any additional questions or concerns we can help with.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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4 Messages

Do those purchased programs count against the memory limits that are on regular recorded programs that we can save and delete?

Official Employee

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433 Messages

Great question @user_df8540! Since these are purchased programs, they do not count against your DVR storage limits like recorded programs. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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4 Messages

Thanks much!! Great to have this optional way to get answers.

Contributor

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558 Messages

2 m ago

I accidently purchased some nonsense about 10 years ago and have never been able to delete it

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