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Visitor

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1 Message

Monday, March 21st, 2022 12:24 AM

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Daily updates

Can I turn off daily updates. Every morning I have to  reset both the tv and remote. It seems that all my activation steps are erased every night after the updates. This is extremely annoying.

Accepted Solution

Official Employee

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263 Messages

3 years ago

Suggest you swap your device,  that usually means a hardware failure.  

Contributor

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672 Messages

@XfinityChad2​ Hi, On my boxes the default has always been 2-4 AM, which leads to my question- will Xfinity ever give even more flexibility for the update?  In my case 1-3 AM  or 2-3 AM would be much better, but not offered. It seems more often than not, it updates right around 4am, when I want to watch TV.

Official Employee

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1.7K Messages

Hey there, @tbill1! Thanks for reaching out to us regarding your daily update time concerns. I've got great news for you! You can now change the window of time in which your X1 TV Boxes will automatically restart each day. Learn more about how to change the daily restart schedule for your TV Boxes, here. And feel free to start a new public post with any other questions or concerns as they arise. The community works around the clock to support you and your household however we can :)

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Contributor

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672 Messages

@XfinitySara​ Hello Sara,

The link you provided just confirms what I said in my post-the default is not 3-4 AM as the link states.

It is 2-4 am on my boxes. And all the options are  in 2 hour increments, which does not help me any.

Official Employee

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1.7K Messages

Thanks for reaching back out, @tbill1! I apologize for any confusion on my part. It sounded like your updates are taking place close to or at the time you start watching TV, so I provided a link with instructions for moving that window back to another time altogether (whether it is a one or two-hour window). Is there some reason it doesn't work for you to simply move the two-hour timeframe to a different time of day?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

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672 Messages

@XfinitySara

It doesn't work for me because the earlier option is 12:00-2:00AM, and I often record programs in that time frame. But almost never

from 1-3 AM, which isn't an option that is provided. I often start watching a recorded game in the 3:45 to 4 area and more times than not the update

is taking place.

(edited)

Contributor

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67 Messages

3 years ago

What do you mean by the activation steps are erased? Does it go through the first-time setup every time you wake up?

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