anglo17's profile

New Poster

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2 Messages

Mon, Jan 20, 2020 6:00 AM

Daily Updates changing TV settings

Yesterday the daily cable box update which occurs around 3:30 am and takes about 5 minutes, once again messed up my TV. This time it ruined both NFL playoff games because they were broadcast in Spanish and I didn't know how to switch it back to English at the time.

In the past these daily updates have changed the color on my TV, swiched the notifications off, turned on close captioning, allowed the channels to be changed but not the audio,  it goes on and on and it is really annoying.

Responses

Visitor

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1 Message

10 d ago

The update always takes watc off the air and puts laff channel in its place. Seems like comcast does it on purpose. 

ComcastAbbie

Official Employee

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253 Messages

@user_9b251a Hello and thanks for letting us know your concerns. I know it is never ideal for the TV box to go offline, but these updates allow us to make sure the TV box is running smoothly and has all the updated apps and firmware. If you go into settings, preferences and general, you can select the daily update time so the update takes place the best time for you. Please let me know if you have any additional questions. 

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