Visitor
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1 Message
customer support
My Bally Sports app does not allow me to watch the Minnesota Timberwolves games. I can't watch it on the ballysports.com website either. It keeps giving me error code 11, like I don't have access. I can watch on the Xfinity streaming app but when I'm not home, I need access to the Bally Sports app. I have tried reloading the app several times and have tried on several different devices as well, both Android and iPhone and iPad. Still getting the same errors and can't play the games, even replays.
Can you help figure out what's going on? Do I have access to watching the games on the Bally app?
XfinityChristina
Official Employee
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487 Messages
1 m ago
Hi, @user_333d85. Some programming including apps do require that you are connected to your in home network. If our app doesn't work outside the home, it sounds like an in home only option. Since that is not our service nor app through Bally sports, have you contacted them yet for assistance?
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