Customer support is horrible

Anyone feeling that since the change to this xfinity assistant that keeps you from reaching out to support is lieu of automated answers has taken Xfinity support to a whole new low?

Responses

Tek

Problem Solver

•

878 Messages

2 days ago

The best support is here on the forums. Jut post about your issue and chat with Xfinity here.

1

0

fedup978

Contributor

•

293 Messages

The best support is to not have to call support or have to post because the equipment works.

Like

Reply

11 hours ago

0

XfinityJorge

Official Employee

•

1.8K Messages

9 hours ago

rmlara Hey there! We are sorry to hear that you are having a hard time reaching us and our team is here happy to be helpful over our Forums platform. To get started can you send us a DM with your complete name and service address?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

0

X1

rmlara

Customer support is horrible

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