Hi there, @user_wqt17l! It is important to us that your service is working flawlessly. We are glad to get to the bottom of the TV freezing and skipping. Things should be at your fingertips. Just so you are aware, the Xfinity app is great help with troubleshooting. It will scan for any area signal concern and send signals to the TV box.
I need some additional information so I can best assist you.
How long ago did the problem begin?
Are you using a TV box with a coax cable or one of our wireless TV boxes?
Are you noticing this when you are watching Live TV, On Demand, or DVR?
XfinityRay
Official Employee
•
3.9K Messages
3 hours ago
Hi there, @user_wqt17l! It is important to us that your service is working flawlessly. We are glad to get to the bottom of the TV freezing and skipping. Things should be at your fingertips. Just so you are aware, the Xfinity app is great help with troubleshooting. It will scan for any area signal concern and send signals to the TV box.
I need some additional information so I can best assist you.
How long ago did the problem begin?
Are you using a TV box with a coax cable or one of our wireless TV boxes?
Are you noticing this when you are watching Live TV, On Demand, or DVR?
What troubleshooting steps have you tried so far?
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