Customer service

I am not getting any TV.

Since last night I keep getting a message that says that Xfinity is working on it. Do you know what's going on in Hansville washington? Address is [Edited: "Personal Information"]. My phone number is [Edited: "Personal Information"]. I've tried to call the customer service line but by the time the computer gets to reciting my address to confirm the account the call drops. Please call me or answer this message.