1 Message
Customer service issue with activating set top boxes
To set top boxes were sent to me through the US mail at my request. Xfinity cannot activate them. I’ve spent five hours trying over two days. I went to the local Xfinity store. They told me that they needed to delete the entire account. use a different telephone number which by the way I do not have and that might solve the problem on their computer is showing the boxes as disabled. Nobody seems to know how to enable them. I have not been able to escalate with inside of Xfinity. I spoke with five different people today and just got passed around while each one of them promised they would Solve our issue
XfinityAlyssaA
Official Employee
•
1.8K Messages
3 days ago
Good evening @33326tom, and thank you for reaching out on our Community Forums, we appreciate it. I see that you are running into issues activating your new TV boxes. We are sorry to hear that and happy to help. Let's take a closer look at your equipment and help get it activated. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
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