Customer Retention

I reached out to Xfinity last week to get my bill lowered. I spoke to an agent who was offshore. I told her that I needed local sports. I specifically didn’t tell her the channel that I needed, so I guess that was my fault, but when I realized that I didn’t have the channel that I wanted, I then chatted with somebody. My bill is now with with the channel I want. My bill is now higher, almost as high as it was before. I’m receiving less channels and I no longer have the home phone. Every time I try to speak to an agent, it’s completely frustrating. They can’t help me. I would just like to speak to somebody in customer retention that truly cares about my 20 years of service and it get me to a good price so I don’t have to completely cancel Xfinity.