Andycat's profile

Regular Visitor

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3 Messages

Saturday, September 21st, 2019 10:00 AM

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converter boxes

Our new converter boxes don't work with our older TVs. The old boxes worked fine.

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Contributor

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532 Messages

6 years ago

You probably need one of these that have component or composite output:

https://www.xfinity.com/support/articles/x1-hub-vs-companion-box

 

Regular Visitor

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3 Messages

6 years ago

no picture-can't change channels. 

Gold Problem Solver

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25.9K Messages

6 years ago

What’s happening that they aren’t working?

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25.9K Messages

6 years ago

Are you on the proper input? How is it hooked up to the tv?

Expert

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24.6K Messages

6 years ago


@Andycat wrote:

Our new converter boxes don't work with our older TVs. The old boxes worked fine.


would you be more specific? what is the model number that you have? how are you trying to attach it to the TV (HDMI? Coax?)

New Poster

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1 Message

4 years ago

I added HBOMAX but still can't watch newest movies like Little Things.  I ordered new equipment and it arrived a few days ago.   Before I install I want to know if the other TV I have is going to still work with this new converter box.

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25.9K Messages

4 years ago

@Starla17
It’s hard to give you an answer without knowing any kind of model of equipment but if it’s X1 equipment like swapping dvr for dvr, you’ll be fine
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