Andycat's profile

Regular Visitor

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3 Messages

Sat, Sep 21, 2019 10:00 AM

converter boxes

Our new converter boxes don't work with our older TVs. The old boxes worked fine.

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Responses

lesmikesell

Valued Contributor

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527 Messages

2 y ago

You probably need one of these that have component or composite output:

https://www.xfinity.com/support/articles/x1-hub-vs-companion-box

 

Regular Visitor

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3 Messages

2 y ago

no picture-can't change channels. 

CCAndrew

Diamond Problem Solver

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25.9K Messages

2 y ago

What’s happening that they aren’t working?
CCAndrew

Diamond Problem Solver

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25.9K Messages

2 y ago

Are you on the proper input? How is it hooked up to the tv?
Rustyben

Expert

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24K Messages

2 y ago


@Andycat wrote:

Our new converter boxes don't work with our older TVs. The old boxes worked fine.


would you be more specific? what is the model number that you have? how are you trying to attach it to the TV (HDMI? Coax?)

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New Poster

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1 Message

3 m ago

I added HBOMAX but still can't watch newest movies like Little Things.  I ordered new equipment and it arrived a few days ago.   Before I install I want to know if the other TV I have is going to still work with this new converter box.

CCAndrew

Diamond Problem Solver

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25.9K Messages

3 m ago

@Starla17
It’s hard to give you an answer without knowing any kind of model of equipment but if it’s X1 equipment like swapping dvr for dvr, you’ll be fine

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