MoonMoon707's profile

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1 Message

Fri, Sep 25, 2020 9:00 PM

Controller won’t turn off cable tv box

Just had internet and tv installed. On the tv box when I push power it will not turn the box off. I tried to restart the box and re-pair the remote however it does not work. Any suggestions would be greatly appreciated.



Gold Problem Solver


7K Messages

1 y ago

Most X1 boxes do not power off. Even old boxes were never really off. They just turned off the display. Many X1 boxes do have power save modes that reduce power usage after a certain amount of time.



1 Message

4 m ago

So if I understand the response correctly, I need to manually unplug the Xfinity TV box?  That is horrible! 




147 Messages

@WolfSpirit42 There is no need to unplug the box.  In fact, the box should be left plugged in to get updates to the guide, firmware updates, etc.  The box does not draw much power. 

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