Visitor
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4 Messages
Continued issues with Modulation error ratio
I keep having MER issues. It started in Sept for two weeks and it happens every month. The channels either pixilate so much i cant watch or go black with error code
Visitor
•
4 Messages
I keep having MER issues. It started in Sept for two weeks and it happens every month. The channels either pixilate so much i cant watch or go black with error code
XfinityLinda
Official Employee
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2.3K Messages
4 hours ago
Oh, no! Sorry to hear you're having pixelation issues with your service, @user_vy46co. We'll gladly look into this. Have you already checked the connections to ensure everything is secure and finger tight? Have you swapped out any splitters or cabling that may be very old, damaged or kinked?
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