Continued issues with Modulation error ratio

I keep having MER issues. It started in Sept for two weeks and it happens every month. The channels either pixilate so much i cant watch or go black with error code

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XfinityLinda

Official Employee

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2.3K Messages

19 days ago

Oh, no! Sorry to hear you're having pixelation issues with your service, @user_vy46co. We'll gladly look into this. Have you already checked the connections to ensure everything is secure and finger tight? Have you swapped out any splitters or cabling that may be very old, damaged or kinked?

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user_vy46co

Visitor

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8 Messages

@XfinityLinda

yes, its an ongoing problem since Sept. it’s happening right now as i type. It now happens at least once a week! Beyond frustrated. Looking into YouTube Tv now

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11 days ago

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user_vy46co

Visitor

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8 Messages

Error Xre 03059. I now have the error code memorized!

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11 days ago

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user_vy46co

Visitor

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8 Messages

@XfinityLinda still having problems. Havent been able to watch most channels since Saturday. Same error code as Sept, same exact Issue. Any help?

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9 days ago

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XfinityThomasA

Official Employee

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3.1K Messages

user_vy46co - Our team is here to help. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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9 days ago

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user_vy46co

Visitor

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8 Messages

@XfinityThomasA

ok, just sent. I think my message continued from the last thread which explained the situation a couple of months ago. Its the same exact recurring issue

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8 days ago

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user_vy46co

Continued issues with Modulation error ratio

XfinityLinda

user_vy46co

user_vy46co

user_vy46co

XfinityThomasA

user_vy46co

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