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Momhelp
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Sunday, May 17th, 2020 9:00 PM

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Continued cable box shutting off

Cable TV just randomly keeps shutting off for 10 to 15 min at a time, 3or4 times a day. Unplug the power to reset and works for a day or 2. Was sent a new HD box and it's doing it worse than what we sent back. There isn't anywhere in the app to schedule an appointment! How the heck can we get a tech to the house to check the lines? Getting old when service works half the time and you pay 200 a mth for bad service!

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4 years ago

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user_858e87

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4 years ago

Did you ever find a solution. We have the same problem. Every 10 minutes the cable box shuts off. 

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XfinityMichaelC

Official Employee

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4.2K Messages

Greetings, @Momhelp and @user_858e87! Thanks for reaching out to us on the Forums! I hope you are having an amazing day! I apologize to hear that you are having issues with your boxes shutting off quite a bit. I know how frustrating it can be when this happens in the middle of your favorite show. We would like to have a closer look into this and see what could be going on. Can you please click the Peer to Peer chat icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first and last name so we may further assist you?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

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user_236167

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2 Messages

ours doesn't do it that often, more like once every 2 months. But when nit does, the TV guide takes a day to fully load. Just curious why it does that.

4 years ago

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EG

Expert

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109K Messages

@user_236167 

Please create a new topic of your own here on this board detailing your issue. Thanks.  Year old dead thread now being closed.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

4 years ago

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