Skip to main content

    Support

    Offers

U
user_9bb5ee
1st Topic

Visitor

 • 

1 Message

Wednesday, April 5th, 2023 1:59 AM

Closed

Constant system refresh

Like many others on this forum, I am plagued by the need to constantly reboot my main box and/or refresh my system. Each time we turn on our main tv, it’s a crapshoot whether the feed will work or not. I’ve replaced the box multiple times, and had technicians at the house at least twice. One said it was a splitter and things were ok for a while after that, but eventually the problem started up again. If I had an alternative to Comcast, I would jump at it. This is strictly a tv problem. WiFi internet works fine. 

Question

 • 

Updated 

2 years ago

232

1

0

CCJay

Official Employee

 • 

618 Messages

2 years ago

I'm sorry to hear about the issues you're having with your TV box. We're here to help make this right. 

To send a direct message [private message]:

  •    Click "Sign In" if necessary
  •    Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
  •    Click the "New message" (pencil and paper) icon
  •    The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •    - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •    - An "Xfinity Support" graphic replaces the "To:" line.
  •    Type your message in the text area near the bottom of the window
  •    Press Enter to send it

0

0

forum icon

New to the Community?

Start Here