Constant System refresh

It’s now everyday when I come home from work I need to either unplug the box for 30 seconds and let it reboot or do a main box refresh in order to watch TV. This is the main box which was just changed out 6 months ago

Responses

Rustyben

Expert

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24.6K Messages

3 years ago

when you arrive home and turn on the TV is a screen saver on the TV screen? or?

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user_55bfd0

Visitor

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6 Messages

3 years ago

nothing is on, turn on the TV get the three dots that dance for a while then you get the error code XRE-03121. Then go to Xfinity App and try the system refresh. Sometimes it doesnt work and then I just uplug the cable box for 30 seconds and plug back in and it will run thru its reboot process and in about 20 min the TV comes back on. It will usually last the night and then do the same thing the next day or so. I had it on last Saturday after mowing the lawn and it was working fine but then change the station and had to do it all over again.

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Rustyben

Expert

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24.6K Messages

3 years ago

did you go into settings, power preferences and turn off ced-HDMI?

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user_55bfd0

Visitor

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6 Messages

3 years ago

Tried it and will see if it makes any difference. Strange how the box would work fine for few months and then suddenly need to be unplugged or refreshed daily. Thanks for the opinion, I will update Accordingly

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user_55bfd0

Visitor

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6 Messages

@user_55bfd0

tried it but came home today turned it on and same thing so that setting adjustment did nothing. Thanks for the suggestion but didn’t work. Gonna try the refresh from the app again

3 years ago

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CCAnna

Problem Solver

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874 Messages

Thank you for reaching out @user_55bfd0. I am sorry to hear about your experience with the cable box. I love to come home after a long day and turn on the TV to relax. I would be frustrated as well to have to wait for a reboot. Let's take a closer look. I appreciate you trying the troubleshooting steps @Rustyben suggested. I am going to bring you into private to take a closer look at your system. We will circle back around to the public forum after, for an update.

Can you send us a private message with your full name, name of account holder (if different) and service address? To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!

I no longer work for Comcast.

3 years ago

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user_55bfd0

Visitor

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6 Messages

Thanks actually got fed up and brought the box back for another exchange and the new box is working fine. Though I think all the boxes are just bench tested and sent back out for use. The prior box had scratches and signs of wear which is why I'm sure it only lasted a few months. You would think for 250 bucks a month that it would be an easier process to fix your problems or get credit or something. When we went to the store for our scheduled appointment we were basically told that even though we did everything thru the Xfinity App online resets, system refresh and such, that since we never physically called anyone there is no way to actually determine if we were having issues.

3 years ago

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Rustyben

Expert

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24.6K Messages

3 years ago

if you are not seeing the screen saver just the spinning dots the set top box or the signal (wiring?) may be causing it. the wiring/signal problems may be before the connection to your residence or after.

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user_55bfd0

Visitor

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6 Messages

@Rustyben Thanks just got fed up and got a new box and its working now

3 years ago

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user_697751

Visitor

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6 Messages

2 years ago

How do you get a new box when local stores do not have any?

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ccRuben

Retired Employee

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729 Messages

We can help you get a box. Please send us a direct message. Thank you!

2 years ago

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X1

user_55bfd0

Constant System refresh

Rustyben

user_55bfd0

Rustyben

user_55bfd0

user_55bfd0

CCAnna

user_55bfd0

Rustyben

user_55bfd0

user_697751

ccRuben

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