1 Message
Constant DVR Recording Issues
I'm constantly having issues with my DVR recordings. They're pixelated and the picture is not in sync with the audio. This only happens on DVR recordings. Live TV and on-demand are just fine. I have tried to work with Xfinity but it's nearly impossible to accomplish anything. There's been endless refreshes and updates completed and even a tech sent. There's been useless help including yesterday when they disconnected on me five times and the one time yesterday that I thought we were getting somewhere the agent proceeded to tell me that the only way they could resolve the problem was if I upgraded my TV package and got on a cell phone plan. I'm very frustrated at this point because this has been going on around a year.
XfinityMarshante
Official Employee
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58 Messages
25 days ago
Hello @Kev876 I apologize for the ongoing issues you're experiencing with your DVR. I understand how frustrating it can be when you're ready to watch your favorite recording and encounter problems. I see you stated you have had refresher signals sent, and a tech scheduled, but the issue still persists I would be glad to further look into this concern for you.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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