10 Messages
Complaint again
Every day we have internet access issue (Gateway, most expensive) and cable/ streaming problems (freezing, repeating, channels changing on their own). Service overall for cable and internet is totally unacceptable, especially for the price we pay. 20+ year customers and it's impossible to get anyone to address tis effectively. Total racket. Undoubtedly this will go unanswered for days.
user_8e0y90
10 Messages
16 hours ago
No response yet. Still waiting.
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XfinityJeffB
Official Employee
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583 Messages
2 hours ago
Hello user_8e0y90, thank you for reaching out here in our Xfinity Community forum. Apologies for not responding sooner. I am here to help and happy to do so. I see you are having internet connectivity issues, and you are understandably frustrated. I will try to get started on this with you as soon as possible. To do that, I will need some information best kept private.
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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