Companion Boxes Out
After 3 chats and 3 levels of technicians, Comcast was finally able to determine my outage of both companion boxes is an "outside" problem not in my home. This is after a dozen restarts and going up and down the stairs half the day Sunday. They were able to tell me, and 4 other customers, right around me are having the same problem and that it is a MoCA network issue, I'm told that is the way the companion boxes talk to the main DVR box in order to play the signal. It is degraded so they cant communicate with each other and they can't even see them correctly from the server. Now they tell me there is no way to determine when a tech will come out to fix the issue due to COVID since they are limiting techs from coming inside a house unless it's necessary. But can you explain to me if the problem is outside, I would assume to mean at the utility pedestal since there are five of us what COVID has to do with it? Other than the excuse for terrible customer service.