Commercial Marking Not Appearing on Recordings

Within the last week, all TV recordings no longer have the commercials delineated. Is this just me or is this a system mod????

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XfinityAngie

Official Employee

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2.4K Messages

4 months ago

plumld, Thanks for reaching out to Xfinity Support. Smart Resume is a great benefit that Xifnity offers. Keep in mind, it is not available for all programs and networks. Right now, Smart Resume is only available for top shows on NBC, ABC, CBS, FOX, CW, Bravo, HGTV, Discovery, MTV, and TLC. It can only be used on eligible HD programs you recorded after January 1, 2019. We’re actively working on increasing the programs and networks Smart Resume is available on. And remember, Smart Resume isn't available on SD recordings.

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plumld

Contributor

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300 Messages

@XfinityAngie I was getting Smart Resume marking on all the networks you highlighted. I am getting absolutely none on those same networks now. What's your next helpful comment? Oh, and I only record/watch HD.

(edited)

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4 months ago

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XfinityMartyR

Official Employee

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3K Messages

plumld Thank you for the additional information! I would recommend ensuring smart resume hasn't been turned off in the X1 settings menu.

*Press the Xfinity button on your Xfinity Voice Remote.
*Use the right arrow to go over to the Settings menu (gear icon).
*Choose Preferences, then General.
*Press the down arrow to highlight Smart Resume for Recordings, and press OK to toggle it Off or On.

If was on already, I would try turning if off, exit the menu, and return to turn it back on.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 months ago

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plumld

Contributor

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300 Messages

OK, so following your suggestion, absolutely no change. I did this yesterday, in the morning. That evening, two recorded NBC shows, have zero commercial marking. Any other great suggestions?

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4 months ago

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XfinityMartyR

Official Employee

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3K Messages

plumld Since that didn't work we should take a closer look at your account, and services. We may have to get our engineering team to have a look at this concern. Please send us a direct message, so we can gather your account information.

To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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4 months ago

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plumld

Commercial Marking Not Appearing on Recordings

XfinityAngie

plumld

XfinityMartyR

plumld

XfinityMartyR

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