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Monday, May 17th, 2021

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Codes for "off brand" TV

I have a Supersonic TV in my kitchen that I'd like to connect to an XG2 box (XR15 remote). I found this year-old thread:

https://forums.xfinity.com/conversations/accessibility/remote-to-supersonic-tv/602daed3c5375f08cdf73731

about it being an off brand TV that doesn't have a code. Well, it does have multiple 5 digit codes and it is listed on the Select Your Brand pairing screen but selecting Supersonic brings up Westinghouse on the next screen. I feel like if the box knows about the brand but doesn't have the codes, it should at least ask for the codes. Is there some combination of button pressing that will let you enter the codes manually?

PS: I did try the instructions here: https://www.xfinity.com/support/remotes but long pressing the Xfinity+Mute buttons until the red changes to green, it just brings up the same bottom banner as just pressing Xfinity. The mute button turns green but it doesn't change the banner and trying to enter numbers does nothing. I tried it on my other 3 working XG2 TVs, too, and same thing. Mute alone does mute.

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