Cloud dvr

@XfinityJamie​ MY DVR shows 21% full so that doesn’t appear to be the issue.  Could it by my box is somehow wrongly configured for cloud DVR?   Going back decades I’ve never seen a DVR function this poorly.  It takes up to 10 seconds to respond to a remote command, randomly throws you back to the beginning of a recording, loses its place, sometimes doesn’t respond at all, etc.  Is that just the product quality for everyone?  Ideally I’d never have to use cloud DVR.  

@user_d4c7f4 Thanks for the update, we can take a closer look into your DVR issue. If you could please send a direct message with your name and complete service address, we can assist. 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I tried. We’ll see if that does anything.  Why is Cloud DVR so horrible?  Shouldn’t it perform at least as well as the normal local DVR?  Why roll that out to people when it acts like this?  Can there be a settings issue or maybe it thinks it’s looking at a different piece of hardware?

I have the same issue.  The cloud recordings are low quality, response times to the remote are slow, and when fast-forwarding the video is chopped up into pieces instead of the smooth fast forward that happens when the recordings are on the DVR.  For example, I had set up a recording of today's (10/19) MLB playoff game between the Phillies and D-Backs on TBS.  I normally start watching these games a half hour or so after they start so I can FF between batters and skip commercials.  However, I noticed that the recording was a cloud recording (cloud icon).  So, FFing between batters was unpleasant and hard to do correctly.  So, when I caught up to real time, I deleted that recording and set up a new one of the same game.  That one recorded on my DVR and the picture quality was better and FF was smooth like it is supposed to be.

So, why did my original recording happen in the cloud?  And how can I stop this from happening?  The cloud recording didn't happen because the DVR was full, and it didn't happen because the signal couldn't be recorded to my DVR.

@eastmoreland Our team can help you with your DVR issues today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it