Visitor
•
10 Messages
Cloud DVR Stopped Working
CLOUD DVR (NOT set top box) stopped working. Started getting herky jerky during FF day before. Now ALL recorded programs on all (2) TVs with Xfi boxes get stuck early on and will just stop. I have restarted modem several times and this does NOT fix it. Xfinity Assistant says may be a signal issue but only wants to restart modem, which I’ve done REPEATEDLY. I need help.
Accepted Solution
mdarrenb
Visitor
•
10 Messages
11 months ago
Very strange when I didn’t receive a response from Xfinity I called the 800 number and connected via chat with an agent, described my issue and without receiving a response, agent pushed a whole household update which took a while but VOILA it fixed the problem. Is strange that I didn’t receive a response other than, “Hi my name is so and so how can I help you?” But I’ll take the solution nevertheless!
0
0
mdarrenb
Visitor
•
10 Messages
11 months ago
BTW I’ve run tests repeatedly and it comes back with no outages, fantastic speed of modem exceeding plan, and strong WiFi to ALL devices (about 6).
0
0
MikeMalik1028
2 Messages
11 months ago
Similar issues here. Xfinity please fix this!
1
joenkim
New Poster
•
18 Messages
10 months ago
Same issue here. My cloud dvr disappears and I cannot access any recordings. I’ve called 5 times now and been transferred to technical, billing, and subscriptions to no avail. 5 hours this month on the phone. The service remains intermittent on 2 iPhones and 3 fire TVs. I just streamed from my phone because no recordings appear on the TV. That is opposite from what I saw earlier today. No one seems to able to help and I never receive the promised call back. Just terrible service with no follow through or accountability.
1
0