Cloud DVR recording not work
I have found that some shows are not showing up in my list of recordings even though they are set to record. I have called support three times, the last two of which were while the issue was occurring. I am currently waiting 72 hours for some third level of support to contact me.
Description: Issue does not affect all shows but has shown up on series recordings as well as one off recordings. I set show to record, I access guide from streaming app, navigate to the show and it shows as recording. I navigate to the recordings and it is not there.
First noticed on series recording with start of new season when my show was not there. Since then it has happened on multiple other shows. Support constantly wants to reset my box (which I really don't even use and they say i have to have on account) and they have refreshed my account like twice. Twice support has confirmed that they can see the recording set by me on their end but have no idea why it does not show up on my end. Last call, I was told that they saw a message about "not enough tuners". I pushed back that only one recording was happening at that time and they could not tell me how many tuners cloud dvr used only that they think it still has come concept of tuners. They wanted to send tech to my house to troubleshoot. I declined as I fell for that once before and got charged for an issue that was not mine. The service is advertised as cloud and I use it from tablet, phone and smart tv both in and out of my house so no idea what tech is looking for in my house.
If anyone has seen this before, I would appreciate a note on what fixed it. It is pretty clear to me that this is on their end.
FYI, space available when recording is scheduled. I did multiple recordings while on phone with support and both worked.