tiredntrue's profile

Contributor

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23 Messages

Sunday, November 9th, 2025 8:23 PM

cloud dvr jumps back to zero wrongly

Why does my DVR randomly jump back to zero during NFL (and now NBA) games? It's terrible having to remember where you are on the DVR constantly while trying to enjoy an NFL/NBA game! It's terrible and may cost you my business! How do I make it stop?

Oldest First
Selected Oldest First

Contributor

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698 Messages

8 days ago

If you are waiting for an explanation why they are forcing NFL games to the Cloud for the last 2 years, 

and now the NBA, good luck- It's a BIG SECRET. The jumping back to the beginning must have happened

5 times  today for me. 

Official Employee

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1.8K Messages

7 days ago

 

tiredntrue Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

Contributor

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23 Messages

1 day ago

I just got an email asking me to mark a reply as the "accepted solution". Why would I do that? Watching NFL today was as bad as ever. You can't just relax and enjoy the game, you have to constantly remember where in the recording you are for when it randomly jumps back to zero. I did as asked and sent a DM days ago but never received any kind of reply, there or here. Give me a solution and I'll acknowledge it -- thanks.

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