Contributor
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37 Messages
Closed caption not syncing
or I should say getting out of snyc. When watching a show, tpyically HBO On-demand, the CC progessively gets out of sync.
CC starts off good but 0ne hour into watching a movie the CCs are 3-4 seconds ahead of the audio dialouge.
Anyone else have or encountered this issue?
XfinityChelseaB
Official Employee
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1.7K Messages
4 years ago
Hello @rdj64! Thanks so much for taking a moment out of your day to leave a post on our community forum! I'm sorry to hear about your closed captioning concerns! I'll go ahead and submit feedback on this concern, so it's something we can look into! If you need anything else feel free to come into the community forums for support and we will always be here to help along with our awesome experts!
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user_c72675
Visitor
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1 Message
4 years ago
Having sync issues too, but not on all programs. Sometimes ahead of dialogue, way behind, or appearing and dropping out before it can be read. MSNBC is one where it's too slow and gets the words wrong. I've reset and restarted all the hardware, updated all device firmware and closed and reopened captioning. Connections and cables are good, speed test is fine for 4k TV, newer smart tv is running on hardwired lan - not wifi. Turned off all other devices in the home, but they were not stealing bandwidth. I see the same recommendations regarding troubleshooting from various providers, but not a single one actually saying what they are doing to solve these issues; just contact us.
Like bad weather, I guess we just pay our subscription fees and live with it. I see the awesome experts have not gotten back to you.
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