U

Visitor

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1 Message

Thu, Apr 15, 2021 3:31 AM

Choppy pixalated picture

Every tv and every channel is very choppy and pixels everywhere. How do you fix this? Just started today , very unhappy that we are paying 200$+ a month and can’t watch a single channel or get clear picture 

Responses

ComcastBianca

Official Employee

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79 Messages

1 m ago

Hi, @user_bcd3b8! Thanks for reaching out to let us know you're having issues with your cable service. I can imagine how frustrating that must be. I know you mentioned this is happening on all channels and cable boxes. Can you please make sure the coaxial cable is finger tight on both the cable box and coaxial outlet on the main cable box?

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Visitor

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2 Messages

2 d ago

Having the same issue.  Not happen all the time and regular TV works fine. It’s only when watching an OnDemand movie/show.  Any fix for this?

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