St24's profile

New Poster

 • 

3 Messages

Fri, Mar 20, 2020 7:00 AM

Child circumventing parental controls

My child easily turns all parental controls off. He pushes the Xfinity button on the remote. He then scrolls down”Resources to Aid Your Service”
Next he chooses “Get Help with You Account”
He then scrolls down to “Customize Settings”
He chooses “Set Parental Controls”
He is then inside the parental controls and is able to turn all parental controls to “Off”

Responses

Accepted Solution

ComcastChad

Official Employee

 • 

1.2K Messages

1 y ago

This has been fixed, not a bug.  Please try again and thanks for reporting it. 

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jav6joev

Bronze Problem Solver

 • 

2.1K Messages

1 y ago


@St24 wrote:
My child easily turns all parental controls off. He pushes the Xfinity button on the remote. He then scrolls down”Resources to Aid Your Service”
Next he chooses “Get Help with You Account”
He then scrolls down to “Customize Settings”
He chooses “Set Parental Controls”
He is then inside the parental controls and is able to turn all parental controls to “Off”

Wow!  I duplicated your issue.  Setting a Parental Control PIN blocks access to the Settings->Parental Control but NOT thru the 'Resources to Aid Your Service'.  Certainly a big BUG! 

New Poster

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3 Messages

1 y ago

How do we get Xfinity to fix this?
jav6joev

Bronze Problem Solver

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2.1K Messages

1 y ago


@St24 wrote:
How do we get Xfinity to fix this?

Hopefully an agent will see this and provide us with the procedure to submit a bug report or submit one themselves.

jav6joev

Bronze Problem Solver

 • 

2.1K Messages

1 y ago


@ComcastChad wrote:

This has been fixed, not a bug.  Please try again and thanks for reporting it. 


After setting a Parental Control PIN via Settings, going into 'Get Help with Your Account' and 'Set Parental Controls' DOES prompt for the PIN before proceeding.  Thanks for the quick response and fix.

New Poster

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3 Messages

1 y ago

Thank you for fixing this so quickly!

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