tbill1's profile

Contributor

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491 Messages

Thursday, December 1st, 2022 2:17 PM

Chicago Bulls recording problem

I set a 3 hour recording (NBC Chicago 200)  of the Bulls game last night.  About 75 minutes in, the recording just stopped and kicked me out.  Every other program I had recorded

before and after were OK.  If something happened around that time to interrupt the recording, shouldn't there have been a cloud version- instead of not being able to see the 2nd half of the game?  Before I was kicked out, the recording showed that it was 3 hours in length on the "bar"

Official Employee

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307 Messages

2 months ago

Hi, I understand how frustrating it is to not get the recording of your set, this isn't how we want you to experience your TV service. I would like to as a few questions to see how we can help. When you set the recording, did you schedule it from within the Xfinity Stream app, or from an X1 box?  

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