E

Visitor

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5 Messages

Wed, Sep 29, 2021 3:24 PM

"checking for updates" message every day X1 DVR (4K model)

Starting a few days ago, at least one time a day my screen goes black then about 20 seconds later I get a "Checking for updates" message (hopefully I can post a photo) on the screen for 3 or 4 minutes.   It is NOT from my TV because when I switch to one of 3 other inputs they are all fine but when I go back to Xfinity input it's still there so obviously it is from the X1 DVR.   Eventually it just goes away.  Very annoying. YES I HAVE RESTARTED THE DVR MULTIPLE TIMES.

Evidently I can't post a photo of it but here is a link to the photo in my dropbox:   https://www.dropbox.com/s/i39xedo3tgdl0am/2021-09-29%2011.09.36.jpg?dl=0

XfinityJoeB

Official Employee

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6.9K Messages

2 m ago

Hello EdwF. We appreciate you visiting and posting on our Forums. As an Xfinity X1 customer, your X1 DVR will automatically restart once per day to ensure that you have all of the latest software. This restart, also known as Daily Update Time, happens by default between 3:00 AM and 4:00 AM local time. You can change the window of time in which your X1 TV Boxes will automatically restart each day. To learn more about how to change the daily restart schedule for your TV Boxes please visit our website, and following the link:

 

https://www.xfinity.com/support/articles/changing-daily-update-time

Visitor

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5 Messages

@XfinityJoeB  If it was between 4am and 6am as it is supposed to be  I would NOT have noticed it which is the purpose of that time window.  This just started a week or so ago and has never done this before.  This is somewhere between 10-11AM almost but not every day and not between 3 and 4 am. I changed the "Daily Update Time" multiple times and it made no difference  The DVR clock is correct so I can't see that setting as the issue. 

(edited)

Official Employee

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417 Messages

Thank you for providing that screenshot and those details. What I would like to do from here is attempt some troubleshooting steps on my end to determine if there is an issue with the X1 DVR box itself and with checking on your equipment signal levels. To further assist, would you mind sending us a direct message with your first/last name and full address so I can ensure I am working on the correct account? You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message.

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