check signal to my house

"if the outside lines are the issue they would need access to your home

' makes no sense. If signal strength is the issue there would be no need to access my home.  Just need technician to test signal strength to my house there would be absolutely no reason to access my home for that,  

so you are telling me that they cant test signal strength to the outside tap, that is OUTSIDE my home? The issue started the same day that "enhancements" were completed in my neighborhood.  NOTHING CHANGED inside my home.  I know they accessed the "box" where my feed line comes from because my wife was home when they came into my back yard looking for said box, which has never been located in my back yard.   When they accessed that box they did something that weakened my signal causing the issue.  My wife and I work and our time off is precious to us and dont want to spend it waiting on cable guy.  

Good morning @notme in order to properly troubleshoot and diagnose the issue the tech would need access inside the home. When you are ready to schedule an appointment, please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

Just want the SIGNAL TO MY HOME CHECKED...and that can be done without access to my home.  I have been a loyal customer for decades and there is absolutely no reason to access my home to check tv signal to my house. I pay hundreds of dollars monthly for my service and my wife pays hundreds of dollars for her mothers service. Since my internet seems to work fine I guess I can explore my options to cancel cable portion of my service if Comcasr/Xfinity seems not to care about what is convenient for their customer. 

ok.  thanks for nothing....worst customer service ever

@notme I am sorry for how your experience has made you feel. Unfortunately, in order to properly have this addressed we can send out a technician. Without access to your home, I cannot guarantee that we would be able to determine the cause of the problem. We have an amazing field team, built up of some awesome professionals. They work extremely quick and diligently, in an effort to resolve any service issue you might be experiencing.

 "I cannot guarantee that we would be able to determine the cause of the problem" don't want a guarantee necessarily.  I was told years ago that the Xfinity line coming into my home needed to be replaced, I was told this by an Xfinity technician.  The technician said he would put in the order to get line replaced but that never happened.  During that visit he installed a signal booster as a "temporary fix".

On the same exact day that Xfinity accessed the box/junction, whatever you want to call it, while performing "network enhancements" is when the poor reception started.  If signal strength coming to my house is adequate then I will address inside wiring/equipment at a later date.  If the line coming to my house needed replacing years ago how did it somehow repair itself? It didn't, but more than likely on the day the "enhancements" were made the technician  removed that same cable and possibly did not re-connect it properly.  Between my account and my wife's mother's account (which is in my wife's name} we pay comcast  over $5000 per year you would think that comcast could send a tech to check signal to the house and replace the line that they said needed to be replaced years ago