Visitor
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1 Message
Check for update screen
Our tv is stuck on check for update screen. We have sound but no picture. How do we get out of this screen and get our picture back?
Visitor
•
1 Message
Our tv is stuck on check for update screen. We have sound but no picture. How do we get out of this screen and get our picture back?
XfinityRaul
Official Employee
•
2.9K Messages
8 days ago
@user_b3cqxc Thank you for reaching out to us via Forums for assistance with your cable service. I would be more than happy to help find a solution so we can get the picture working again.
So that we don't go over something you've already done, can you please share with me what troubleshooting steps have you completed on your own? Have you by any chance used the Xfinity app to reset the cable box? How about a power cycle, have you tried that?
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