Visitor

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2 Messages

Sunday, July 19th, 2026 8:59 PM

Charged for a TV Box that I do not have.

Hello - 

I noticed on my bill that I am being charged $14 per month for a TV Box that I do not have. I notified Xfinity and requested that the charge is removed as I have been apparently paying it for many years. So, the charge is now removed but I need to recover the cost of all the previous years $14 per month charges. Can someone advise me?

Oldest First
Selected Oldest First

Official Employee

 • 

3.5K Messages

2 days ago

 

user_qm7rif Thank you for reaching out! I'm glad to hear you were able to have the charge, and equipment removed from your account. You may dispute charges on a bill or request billing credits, however per our Xfinity Residential Service Agreement you must contact us within 120 days of the date on your bill, or you waive any disputes or credits.

 

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