3 Messages
Channels pixilated
Certain channels are not working. This has been going on for months now. I've reset my x1 box, unplugged the coax cable. Tnt and ESPN are the worst.
Why pay for something I can't watch
3 Messages
Certain channels are not working. This has been going on for months now. I've reset my x1 box, unplugged the coax cable. Tnt and ESPN are the worst.
Why pay for something I can't watch
MikeB39A
Problem Solver
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595 Messages
3 months ago
Pixelation can be caused by interference from nearby appliances or signal interference from other devices.
2
BruceW
Gold Problem Solver
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26K Messages
3 months ago
More generally, pixelation happens when the signal for the channel you are trying to watch is too weak or has too much noise. This might be because of a bad cable box or a problem at Comcast (check https://www.xfinity.com/support/status/, 1-800-Comcast voice response, or the "Xfinity" app) but is most likely due to a poor connection between the box and Comcast's network, usually in or near your home.
Troubleshoot by checking all connectors for corrosion and tightness, and by looking for damaged coax cable. Running the cable through a surge protector, a defective splitter, or too many splitters can cause signal problems as well. If there is an amplifier in the line make sure it's getting power. You might also try unplugging the cable box/DVR/digital adapter power cord for a minute or so.
If you can't find the problem or you'd rather have Comcast take care of it and an employee does not respond to your message here, call them at the phone number on your bill or 1-800-Comcast, or use one of the options on https://www.xfinity.com/support/contact-us/. Ask them to check the account setup and send a refresh signal to the box. If they can't fix the problem remotely, insist they send a tech out to identify the cause and correct it.
If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit (approx. $100) unless you have their Service Protection Plan (https://www.xfinity.com/support/articles/service-protection-plan, closed to customers that don't already have it). If the trouble is due to a faulty Comcast cable box/DVR/digital adapter or anything outside your home, you shouldn't be charged.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
0
XfinityMarcus
Official Employee
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1K Messages
3 months ago
user_wdcasu thank you for using the Community Forum to reach out. I know how important access to your favorite channels is without visual concerns. Is this issue still ongoing for you?
1