Channel subscription required to record channels

The screen says: “ record isn’t available.  Channel subscription required to record channel. “ Still not working. It will record CBS, ABC, Fox and local channels but not other channels like FS1, Hallmark or any of the cable channels.  Went in to local office and the manager put in a request for service man to come out tomorrow to try to repair.

Goodness, I understand the frustration that must be causing, and I'm happy to hear there is an appointment scheduled to get it fixed for you. 

I like to let customers know three things for the tech visit:
 1) Someone over the age of 18 years old must be present for the entire appointment.
 2) All pets must be contained for the safety of the pet and the tech.
 3) Devices have to be easily accessible and not behind heavy furniture. 
Oh, and we do a pre-call the day before to confirm the technician visit. You may even receive a call from the technician on the day of the appointment, and sometimes we do not show up as Comcast on caller ID.
 
We have a convenient tool included in the My Account app that will allow you to view date and time of appointment, reschedule or cancel repair appointments and even be notified of the technician's estimated time of arrival. I love it because I can check my account balance and troubleshoot service issues all in one convenient place.  If for whatever reason you are unable to keep the appointment, it can be rescheduled via the My Account app or by logging into the https://comca.st/2I8Mp6p site. 

Do you have any questions, or is there anything else I can help with today?