channel subscription required to record channel

Yes, I just started getting the same issue today, refreshing appeared to resolve the problem but didn’t.  I’m not getting messages but it still doesn’t record.

Same issue here it better be a glitch as I have been a customer for several years with a bill that constantly raises but my channels have been the same. My wife has been trying to get me to cancel cable for years but I'm a sports fan and record a lot of games I cannot watch live so if that is going to cost me extra now then I will be forced to find another way to watch what I want to watch. I hope this gets fixed before my wife makes me change things up. 

Hello there, @J1247

Our team can help look into your account and see what we can do to help with your recordings. Can you please private message us your full name and service address? To do so:  To send the requested information:
  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon 
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support"
      there. As you are typing a drop-down list appears.
  • Select "Xfinity Support" from that list. An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

To others that have posted, please feel free to make your own induvial post for assistance. Our team is here to help!  

So... Obviously this has been going on for some time... And the issue has not been fixed... This is the ONE thing the lady is using to prevent me from canceling. You need to fix this xxxx... And Pronto or we're gonzo. And no... I'm not sending you my xxxxxx info. Fix the xxxxx up... Or we're out. 

Longtime customer having the same problem here, all of a sudden. The mini-cable box seemed to glitch and then reboot while we were watching TV.. now, we can’t record any channel but instead receive the “channel subscription required message”.  Very frustrating. 

I’ve already tried to reboot the device via the settings menu- without any change or success.

I then went to my X1 DVR box which showed the same symptoms.  Rebooting that device DID resolve the issue only at that TV but all other satellite boxes still show the recording error.

Looks like a bad software update came down to cause this issue.  

Maybe it’s time to cancel.

Same issue. Subscribed to NFL, watching NFL, but can’t record because I “don’t have a subscription “. How can I watch it if I don’t have a subscription?  

The issue went away for me after spending about an hour on the phone with several levels of Comcast technical support.  The problem is entirely on their side and they know about this issue as it’s been frequently reported.

They seemed to know exactly what I was talking about when I was talking to them but they still insisted on stonewalling and leading me through rudimentary troubleshooting that they knew so had already done or would not resolve the issue.  It was like they were trying to buy time for their technical support team rather than resolve my issues.  In fact, they closed the support call before the issue was resolved.  They told me that they are working on the issue and that it should be resolved overnight… and to call the next day of it was still a problem.

Ultimately, I think that they pushed a software update as they had me reboot all of my cable boxes, starting with my modem and then X1 DVR before moving on to standalone boxes.  Sure enough, everything was resolved after a few hours.

My advice would be to call support and be quite aggressive to get to high-tier support quickly to resolve the issue.

Desperately need help here.......my elderly mother is having the exact same issue. She lives alone so I have to trouble-shoot remotely. But today I chatted with support and was able to get to advanced tech support who "updated" something. We were asked to unplug the modem which I worked with my mother to complete. The channel that she suddenly stopped getting was now back online and working but she cannot record anything on this channel. It sounds like it's exactly the same issue reported in this thread. Both my mother and I have been Comcast customers since it first became available in the Chicago markets - we've been loyal for 30+ years. We need help now and would appreciate support in getting this resolved quickly. Tried to DM XfinityMarcos but I couldn't find that name on the list. Please help!

Having the same problem here. I’ve been recording programs for years and all of a sudden, it stopped recording. When I try to record it says I’m not subscribed, but I can watch it. Tried to call, wait time was over 40 minutes…any thoughts?