J

Visitor

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1 Message

Mon, Oct 4, 2021 11:36 PM

channel subscription required to record channel

I am not able to record any shows on channels that I am subscribed to. I have the same issue while trying to watch on the streaming app, I get a message that I need to subscribe to a channel I already have.

This has been going on for months with no resolution. I’ve done many refreshes, restarts and it fixes for a day but then back to the same issue.

I need to have this resolved and don’t want to go through all the troubleshooting steps I’ve already completed

Visitor

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1 Message

2 m ago

Yes, I just started getting the same issue today, refreshing appeared to resolve the problem but didn’t.  I’m not getting messages but it still doesn’t record.

Official Employee

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511 Messages

Hello, @Joron1, I'm always recording movies so I can't imagine how frustrating it is to deal with this issue. I'd like to review your account to confirm your subscription. One way or another we'll get to the bottom of this together. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

2 m ago

Same problem here! There’s a  series record icon but the first circle looks like this 🚫. I keep getting a message saying “channel subscription required to record”. New XFinity customer so I’m hoping this is a glitch and I didn’t sign up for this garbage that won’t even let me record basic shows! 

Official Employee

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3K Messages

Greetings, @user_c28d48! Thanks for reaching out to us on the Forums! I hope you are having an amazing day! I apologize to hear that you are having issues trying to record your shows. We might need to run a refresh on your account just to make sure everything is synced up. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first/last name and full address so we may further assist you?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

2 m ago

Same issue here it better be a glitch as I have been a customer for several years with a bill that constantly raises but my channels have been the same. My wife has been trying to get me to cancel cable for years but I'm a sports fan and record a lot of games I cannot watch live so if that is going to cost me extra now then I will be forced to find another way to watch what I want to watch. I hope this gets fixed before my wife makes me change things up. 

Official Employee

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2.6K Messages

2 m ago

Hello there, @J1247

 

Our team can help look into your account and see what we can do to help with your recordings. Can you please private message us your full name and service address? To do so:  To send the requested information:
  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon 
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support"
      there. As you are typing a drop-down list appears.
  • Select "Xfinity Support" from that list. An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

To others that have posted, please feel free to make your own induvial post for assistance. Our team is here to help!  

Visitor

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1 Message

2 m ago

So... Obviously this has been going on for some time... And the issue has not been fixed... This is the ONE thing the lady is using to prevent me from canceling. You need to fix this xxxx... And Pronto or we're gonzo. And no... I'm not sending you my xxxxxx info. Fix the xxxxx up... Or we're out. 

(edited)

Official Employee

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225 Messages

Hi, @user_0fc83a! We are sorry for the continued issues. We can definitely work with you to send a signal to update the services. However, we would need your personal information in a Direct Message. We look forward to your reply. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

2 m ago

Longtime customer having the same problem here, all of a sudden. The mini-cable box seemed to glitch and then reboot while we were watching TV.. now, we can’t record any channel but instead receive the “channel subscription required message”.  Very frustrating. 

I’ve already tried to reboot the device via the settings menu- without any change or success.


I then went to my X1 DVR box which showed the same symptoms.  Rebooting that device DID resolve the issue only at that TV but all other satellite boxes still show the recording error.

Looks like a bad software update came down to cause this issue.  

Maybe it’s time to cancel.

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