lievre03's profile

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Fri, Dec 18, 2020 1:00 PM

Channel Pixelating

MSNBC has been pixelating for the last few days.  It is the only channel that is doing this and it is happening on every TV in the house.  Had several reset signals sent to the boxes with no improvement.  Tech support asked me to check my connections or replace HDMI cable.  Can't see how that can help since it is happening on every TV.  Signal strength on the box says it is good.  

Any solutions?

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Rustyben

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24K Messages

6 m ago


@lievre03 wrote:

MSNBC has been pixelating for the last few days.  It is the only channel that is doing this and it is happening on every TV in the house.  Had several reset signals sent to the boxes with no improvement.  Tech support asked me to check my connections or replace HDMI cable.  Can't see how that can help since it is happening on every TV.  Signal strength on the box says it is good.  

Any solutions?


the signal strength is for the internal data modem not for cable TV channels. you diagnosed it by noting that all the TVs have the same problem with the same channel. call in to 800-Comcast and ask for a tech to be scheduled to check signals at your demarcation point to your home where cable attaches.  The problem is likely before your home's connection.

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