Visitor
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2 Messages
Channel Keeps Freezing! This is EVERY DAY! But no outages - we've exchanged the cable box 2-3 times now and it keeps happening
The MOST RIDICULOUS thing about this.... we'll lose control of the cable box, because it'll give a "Lost Connection" error... BUT THE TV IS STILL PLAYING!!! I think we spend more time restarting boxes (because that's all Xfinity knows how to do) than watching programming.
XfinityKei
Official Employee
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2.6K Messages
5 days ago
@user_zf63w2 I’m sorry to hear you're having ongoing issues with your box losing connection.
I have some questions to ask, so we can provide a resolution for you!
Have you checked to confirm all the connections are finger tight and secure?
Have you also replaced the HDMI cords as well?
Is it just one box or multiple boxes with this issue?
Do you have issues with your other services if you have them?
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