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user_0riqjn
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Monday, January 1st, 2024 1:48 AM

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Channel 4, freezing

Channel 4 constantly freezes, and also while watching TV is muted. Many people that are Xfinity customers are complaining of the same issue

Question

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Updated 

11 months ago

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XfinityJohnG

Official Employee

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1.2K Messages

11 months ago

Thank you for reaching out to us here @user_0riqjn. If that channel is the only one causing any problem the issue could be network related. Are you seeing any error message or code on that channel?

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user_0riqjn

2 Messages

@XfinityJohnG​ 

nesn as well. I am not the only one as FB social media platform too are complaining so clearly an issue

11 months ago

0

XfinityAlyssaA

Official Employee

 • 

1.7K Messages

Thank you for letting us know that you are experiencing this issue on NESN as well @

user_0riqjn. Are you experiencing any error codes or messages? May I ask if you have attempted any troubleshooting steps yet for example, have you restarted your cable box? 

 

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11 months ago

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