Channel 12 sound cuts out after a few minutes

On ONLY one channel (local Channel 12 NBC) sound cuts out after the channel is selected. Switch off that channel and then switching back does return the sound briefly and then it cuts out again. All other channels are fine.

Responses

Tek

Problem Solver

•

856 Messages

18 days ago

I would suggest if it is limited to a single channel that you contact the station. They may be having issues.

0

XfinityBenjaminM

Official Employee

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1.6K Messages

16 days ago

user_tgqlxv Thank you for reaching out. If you are only experiencing the issue with the singular channel you mentioned, we do agree with @Tek and it is most likely an issue on their end. Also, a good practice when experiencing issues is to pull the power cable out of your TV Box for about a minute, plug it back in, and if it is something on our end that is a common fix depending on what is going on.

0

X1

user_tgqlxv

Channel 12 sound cuts out after a few minutes

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Tek

XfinityBenjaminM

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