changing out old boxes

Just got my new X1 boxes to replace my old dvr boxes (have 2).

I only received one dvr and a non-dvr (XiD-C).

Shouldn't I have received 2 dvr boxes?

Does the non-dvr box connect somehow to the dvr box to retrieve recordings.

Does it do this through wifi or does it use the cloud?

Also, will I now be charged a monthly fee for dvr service or is it included with the box rental?

Or is that just for the cloud service?

Thanks!

Responses

U

user_iekik3

2 Messages

2 years ago

No responses?

I also direct messaged Xfinity Support and no response, been over 6 hours.

I guess I'm calling customer service??!!

1

0

Hi @user_iekik3 Due to the nature of forums, the Xfinity Forum has never been designed as a place to receive assistance in "real-time". If you are in need of immediate assistance we ask that you reach out to us via one of the methods shared here: https://forums.xfinity.com/t5/My-Account/ANSWERED-How-to-contact-Comcast/ta-p/3053370. We appreciate your time and patience. I remember having the same questions when I upgraded my boxes. I have a few links that will go over a comparison of our cable boxes https://forums.xfinity.com/conversations/tv/answered-side-by-side-xfinity-x1-tv-box-comparison-dvr-vs-nondvr/602da482c5375f08cd7fe806.

I also have a link that goes over the types of boxes https://www.xfinity.com/support/articles/x1-hub-vs-companion-box.

Here's an overview of our Anyroom DVR service https://www.xfinity.com/support/articles/x1-dvr-overview/. You really don't need the charge for two full DVRs unless you want them. It's my favorite because as I can watch my DVR shows on any of my boxes inside the home https://www.xfinity.com/support/articles/using-anyroom-dvr.

I have another link with how our X1 CLOUD DVR service works https://www.xfinity.com/support/articles/x1-dvr-cloud-technology-general-faqs as it does provide 150 hours of X1 Cloud DVR storage for each X1 DVR TV Box on your account.

I will meet you back in the live chat so I can go over your account and confirm your boxes and service.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

X1

user_iekik3

changing out old boxes

user_iekik3

XfinityKei

New to the Community?