Connie_P's profile
Connie_P
1st Reply
1st Topic
Conversationalist

Regular Visitor

 • 

17 Messages

Thu, Aug 29, 2019 11:00 AM

Changing channels without needing to press the 'OK' button

Hello, I have a remote that says 'XR2' on the back, although I was told it is actually a Universal remote.  Can I set up this remote so that the user can change the channel without needing to press the 'OK' button?   

 

Currently,  after selecting a channel, the screen displays a search box & a list of programs. The user then has to press the 'OK' button to get to the requested channel.   Can we 'bypass' the search box and go directly to the selected channel?

 

Thank you!IMG_0650.jpgIMG_0649.jpg

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

Accepted Solution

CCAndrew

Diamond Problem Solver

 • 

25.9K Messages

2 y ago

That would be a DTA and a different type of box. There’s no getting around the search/OK function
CCAndrew

Diamond Problem Solver

 • 

25.9K Messages

2 y ago

Sorry, no. For X1 the channel numbers and the search function are integrated together. You should use an XR11 remote instead of an xr2 to utilize voice commands, unless your box doesn’t support them.

Official Employee

 • 

1K Messages

2 y ago

Hello @Connie_P, thanks for reaching out to our Forums! I hope the very useful information ComcastAndrew provided was helpful. Please let us know if you have any other questions, we're here to help. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick
Connie_P

Regular Visitor

 • 

17 Messages

2 y ago

Hello Andrew,

Thank you for your reply.    Sorry, my question wasn't clear.  We have a voice remote (XR11) that works great.  However, my 93-year old mom does not want to use the voice remote; she prefers the XR2.  I'm just wondering if it's possible to bypass the 'search' feature so she can select a channel with the XR2 (i.e., press the channel number) without also needing to press the OK button.  There is a 2nd TV in our house where she can channel surf with the XR2 (and not need to press OK) so I thought maybe we could set up our primary TV the same way.

 

KInd regards,

 

New Poster

 • 

1 Message

3 m ago

DESPISE having to hit the okay button all the time to do anything!  Who  thought that was a good idea? 

New to the Community?

Start Here