Visitor

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7 Messages

Friday, March 27th, 2026 11:25 PM

Changes to account will dvr erase

If I downgrade some services like those movie channels I don't need and increase internet service. Will this erase my current dvr recordings if I make changes to some services? My current package does not exist anymore.

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Official Employee

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526 Messages

4 hours ago

 

user_ed12cd, hello there and thanks for reaching out. You will only lose DVR recordings if you change to a DVR option with lower space or remove it. We can also verify to see if your recordings are in a drive or in the cloud. 

 

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