New Poster
•
2 Messages
Change Position of Closed Captions on Samsung OLED TV
Is there a way to change the position of the closed captions so I can read the info on a program? The position of Closed captions cover text when viewing info on channels/programs. It directly covers what I want to see. This has been asked before but has not been answered.I followed the instructions for Xfinity, but there was no choice to change position of closed captions. I followed the instructions for Samsung OLED, but "Position" was grayed out.
XfinityMelinda
Official Employee
•
482 Messages
9 hours ago
Hello and thank you for reaching out to us here on the Xfinity Community Forum! I understand the frustration when closed captions are covering information on the screen that you’re trying to read, especially after you’ve already checked both the Xfinity and Samsung settings.
From our Xfinity closed captioning options available, you can turn captions on or off and customize things such as their appearance, but there isn’t an option listed to change where the captions are positioned on the screen. Since you also found the “Position” option on your Samsung OLED TV grayed out, we recommend checking your TV’s closed-caption or advanced subtitle settings to see whether additional positioning options are available for your specific model.
Please let us know if we can be of any further assistance. We’re happy to help!
0
0