Visitor
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3 Messages
CHANGE IN ABILITY TO RECORD FROM DVR
I am filing a formal complaint about Xfinity removing the ability to record a channel for a specified period of time. This feature was part of the DVR functionality I have been paying for, and I believe removing it significantly reduces the usefulness of my television service. I want an explanation for why this feature was removed and whether Xfinity intends to restore it. If not I want a reduction to my bill.
tbill1
Contributor
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731 Messages
22 days ago
I wish you better luck than I had.......https://forums.xfinity.com/conversations/channels-and-programming/recording-option-unavailable/6a80caff624e538bcc949d14
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XfinityDilary
Official Employee
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3.7K Messages
20 days ago
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binaural2000
Contributor
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50 Messages
20 days ago
https://forums.xfinity.com/conversations/x1/set-channel-manual-recording-button-missing/6a7c8a38b3ed1847a094da54
Once again, this issue is remaining confusing and frustrating. I created this other thread over 10 days ago asking about the same issue.
Multiple Xfinity employees on here keep saying the manual recording is taken away and not coming back, while other multiple Xfinity employees in the other thread keep stating “that is not correct, it is an ongoing issue that our engineers are working on because it’s an open ticket, and it is still coming back.”
I ask once again for about the fifth time, which story is true? And why is there so much difficulty getting different answers from different employees on here?
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sixstrrzr
New Poster
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6 Messages
15 days ago
Just used this manual record feature 2 or 3 weeks ago, to record a weather- postponed sport event. Now, this weekend 8/29, there was another weather postponement to tomorrow, and manual recording is showing not available. I've used it for decades- I hope it is still an open-ticket for future renewal, and not being dropped.
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user_xmg172
Visitor
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1 Message
13 days ago
We just had two weeks of daily interruptions of service for so called updates and this is what we get, you take away the ability to dvr shows for a certain amount of time! Unacceptable! Thirty seven year customer but no more.
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