Skip to main content

    Support

    Offers

U
user_59e84e
20th Anniversary celebration
1st Topic
1st Reply

Visitor

 • 

5 Messages

Monday, August 29th, 2022 8:44 PM

Closed

Certain DVR recordings will not delete.

I have several DVR recordings that will never delete. When I attempt to delete them, I receive the message “Your request is in progress.  This recoding of [name of show] will be deleted.”  However the recordings are never deleted. I’ve tried to sync the DVR but that doesn’t appear to fix the issue either. Please help. Thanks. 

Question

 • 

Updated 

3 years ago

833

1

0

Rustyben

Expert

 • 

24.6K Messages

3 years ago

do you have an actual DVR set top box? what you describe is having a physical DVR that is unplugged and you are watching via a streaming set top box or roku type device (the message 'is in progress" points that way. If you have a physical DVR turn it and the TV it is connected to and try to delete using that set top box DVR.

5

0

user_59e84e

Visitor

 • 

5 Messages

@Rustyben​ I have a physical DVR box and a secondary box. I’ve tried deleting from both to no avail. I’ve reset both boxes and synched both boxes. Nothing seems to delete the few programs that never delete. 

3 years ago

0

Rustyben

Expert

 • 

24.6K Messages

from the DVR connected TV, select one of those recordings and play it. look in the lower left hand 1/4 of the screen and see if it says "DVR" or "cloud icon" DVR. Using a smart device, do the same recordings show up? 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

3 years ago

0

user_7e3d39

Visitor

 • 

5 Messages

Mine says DVR. Still wont delete. 

3 years ago

0

user_7e3d39

Visitor

 • 

5 Messages

When I fast forward to the end it wont prompt the delete? question. When try to delete after the end it wont allow. 

3 years ago

0

Rustyben

Expert

 • 

24.6K Messages

if you have a smart phone, tablet, can you watch and fast forward to the near end and let it ask you to delete there?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

3 years ago

0

forum icon

New to the Community?

Start Here