Larkspurian's profile

New Poster

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2 Messages

Wed, Jun 17, 2020 10:00 AM

Certain Channels Not Working

Is anyone else having issues with certain channels not working. In my case, certain channels on on, but breaking up every few seconds. 

Responses

ComcastChad2

Official Employee

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110 Messages

1 y ago

what type of device do you have and is it happening across all the devices in the home?

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New Poster

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2 Messages

1 y ago

I have the Xfinity TV box and it is happening across all of my TVs on specific channels only. 

New Poster

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2 Messages

1 y ago

All you have to do is LISTEN to what the overseas call center tech is telling you.. get up and check those connectors on the back of all your receivers,  did thatwork ? no it did not , ok unplug the receivers  for a minute and then plug it back in again, this will reset the system..  Great did that work? ok you may have to do this 10 -15 times a day to keep the service up and working ,, PS  to be helpful  do not ever call comcast because there is no way to keep a record of what they will tell you,, ALAWAYS use the CHAT and save a copy of each and every one ,  ,,  YOU PAY THEM FOR A SERVICE

 

 

 

Rustyben

Expert

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24K Messages

1 y ago


@Larkspurian wrote:

I have the Xfinity TV box and it is happening across all of my TVs on specific channels only. 


the problem you describe can be before or inside your home wiring. A field tech will have the meter necessary to test outside your home to determine the problem. 

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Regular Visitor

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1 Message

5 m ago

Same here.....for the last month now CNN and the Science channel are not working.....and the message I get is from xfinity stating its THEIR FAULT.....what gives ?

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