New Poster
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2 Messages
Certain Channels Not Working
Is anyone else having issues with certain channels not working. In my case, certain channels on on, but breaking up every few seconds.
New Poster
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2 Messages
Is anyone else having issues with certain channels not working. In my case, certain channels on on, but breaking up every few seconds.
XfinityChad2
Official Employee
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263 Messages
5 years ago
what type of device do you have and is it happening across all the devices in the home?
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Larkspurian
New Poster
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2 Messages
5 years ago
I have the Xfinity TV box and it is happening across all of my TVs on specific channels only.
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carlblood
New Poster
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2 Messages
5 years ago
All you have to do is LISTEN to what the overseas call center tech is telling you.. get up and check those connectors on the back of all your receivers, did thatwork ? no it did not , ok unplug the receivers for a minute and then plug it back in again, this will reset the system.. Great did that work? ok you may have to do this 10 -15 times a day to keep the service up and working ,, PS to be helpful do not ever call comcast because there is no way to keep a record of what they will tell you,, ALAWAYS use the CHAT and save a copy of each and every one , ,, YOU PAY THEM FOR A SERVICE
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Rustyben
Expert
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24.6K Messages
5 years ago
the problem you describe can be before or inside your home wiring. A field tech will have the meter necessary to test outside your home to determine the problem.
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EAGLE56
Regular Visitor
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1 Message
4 years ago
Same here.....for the last month now CNN and the Science channel are not working.....and the message I get is from xfinity stating its THEIR FAULT.....what gives ?
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user_6268f2
Visitor
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1 Message
4 years ago
Yes, same issue for weeks. Image breaks up every few seconds. Bravo, Food Network, CNN and some others. When is Xfinity going to fix this? It's as if they don't even subscribe to their own services?
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